I've been going back and forth with customer service since April 14, 2026, explaining that the monitor screen is not working properly. It will not turn on and off correctly. If it's plugged in charging, it's on and about 1 out of 4 tries I can get it to power down, but only if it's plugged in. They keep stating that the issue has been escalated and to continue to be patient. Other than that, the monitor is bulkier than the previous model we had, falls over all the time, and when it's powered on, the green activity light is so bright that the entire room is lit up.